New Volvo On Call® Application Extends Reach of Roadside Assistance to iPhone® Users
ROCKLEIGH, N.J. (Dec. 17, 2010) - In time for holiday travel, Volvo Cars of North America (VCNA) is introducing the free Volvo On Call® application for iPhone®, which gives users expanded access to its roadside assistance program anywhere, anytime.
The Volvo On Call® app puts drivers in touch with a roadside assistance agent who can quickly dispatch reliable and professional roadside assistance to the vehicle's exact location, as determined by GPS-enabled technology. The 24/7/365 service includes towing to the nearest Volvo retailer, lockout assistance, battery jump-starting, flat tire change, emergency gasoline delivery, trip routing and more.
"This new app leverages technology to provide the complete suite of roadside assistance services to Volvo drivers and supports the guiding principle behind everything we make at Volvo - safety for our customers," said Chris Dauerer, VCNA's vice president of customer service. "It just makes life a little easier for our customers."
The app also provides users with an estimated time of arrival for the dispatched tow service or service provider, updates throughout the roadside or towing service and an emergency response button for urgent situations. Users can even input relevant data about their Volvo for more efficient service.
The free app was developed by VCNA and Cross Country Automotive Services (Cross Country), Volvo's roadside assistance partner. Cross Country's Human Interface Design team worked closely with Volvo to ensure the app offers a user-friendly design while adhering to Volvo's branding requirements. As a result, Volvo owners enjoy a mobile user experience in line with Volvo's reputation for functional design. The app can be downloaded on the App Store (http://www.itunes.com/appstore/).
"I'm certain this technological innovation will be of great service to Volvo owners, and I'm glad Cross Country could contribute to its development," said Dave Ferrick, Cross Country's senior vice president and general manager of insurance and automotive markets. "These types of innovative technologies, along with our extensive network of independent service providers, ensure Volvo On Call® consumers receive assistance whenever they need it, no matter where they are."
Volvo owners receive complimentary Volvo On Call® service with the purchase of a new or certified pre-owned Volvo vehicle. Continued protection is available to owners who enroll in Volvo On Call AdvantageSM, which extends the program's full benefits and protections to all household vehicles and drivers for a low annual fee. Complete program details are available on the Volvo website at http://www.volvocars.com/us.
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About Volvo
Volvo Cars of North America, LLC, www.volvocars.com/us is a subsidiary of Volvo Car Corp. of Gothenburg, Sweden. VCNA provides marketing, sales, parts, service, technology and training support to Volvo automobile retailers in the United States, and oversees Volvo operations in Canada. For more information on the entire Volvo product lineup, please refer to the VCNA media website at: http://www.volvocars-pr.com/, and follow Volvo's blog at: http://www.volvoblog.us/.
About Cross Country Automotive Services
For nearly 40 years, Cross Country Automotive Services has been a pioneer and thought leader in creating and delivering technology enabled service solutions for the auto and insurance industries.
Cross Country's innovative, privately labeled customer relationship management programs connect, inform and assist drivers while building brand loyalty. Cross Country leverages emerging technologies, data and application integration, and multi-modal experiences to deepen customer relationships at critical customer touch points. Its customized solutions include accident scene and vehicle release management programs, comprehensive roadside assistance plans and connected vehicle solutions (telematics) through its ATX Group division.
Foreign and domestic automakers with greater than 90% of U.S. domestic sales, as well as more than 30 of the largest automobile insurance carriers, utilize Cross Country's expertise to engage with more than 76 million of their customers. Cross Country Automotive Services is a member of the Cross Country Group, one of the largest privately held providers of customer service programs in North America. For more information, visit http://www.crosscountry-auto.com/.
Volvo On Call is a trademark of Volvo North America Corporation. iPhone is a trademark of Apple Inc.
Volvo Cars of North America Contact:
Laura DiStefano
Corporate Communications Manager
201-767-4834
Ldistef3@volvocars.com
Cross Country Contact:
Gary Wallace
Cross Country Automotive Services
Toll-free: 1-800-511-5891
