Volvo Car UK has reinforced its commitment to customer service with the appointment of Nicola Langley as Customer Experience Development Manager. In the newly created role, which comes into effect immediately, Nicola will be responsible for ensuring all Volvo customers receive the premium experience to match the company's range of new premium cars.
With Volvo's continued product transformation, and the new customers this is attracting to the brand, Volvo has the opportunity and the responsibility to offer a genuine high-quality experience whenever a customer comes into contact with the brand.
Nicola joins Volvo from Onecom, where she was Customer Experience Director. Prior to that, she held customer experience management roles at Vodafone and Virgin Media, so brings invaluable non-automotive knowledge and experience to the company.
Nicola's role within Volvo will involve working across the company's training and customer relations departments and the Volvo dealer network to shape the way every customer experiences the brand. This all-encompassing approach will ensure consistency of service for all customers, whether they are new to Volvo or not.
Commenting on her appointment, Nicola said: "This is an incredibly exciting time to be joining Volvo. With the brand and its products in the middle of a revolution, there's so much to engage with our customers about. This also makes now the perfect opportunity to shape the way everyone at Volvo works together to give our customers an easy and rewarding ownership experience."
David Baddeley, Volvo Car UK's Operations Director, said: "Nicola has a successful history of helping businesses improve their customer experiences, and her perspectives in this respect will be a great benefit for us as we cement our position in the premium car segment."
Volvo Car Group in 2016
For the 2016 financial year, Volvo Car Group recorded an operating profit of 11,014 MSEK (6,620 MSEK in 2015). Revenue over the period amounted to 180,672 MSEK (164,043 MSEK). For the full year 2016, global sales reached a record 534,332 cars, an increase of 6.2 per cent versus 2015. The record sales and operating profit cleared the way for Volvo Car Group to continue investing in its global transformation plan.
About Volvo Car Group
Volvo has been in operation since 1927. Today, Volvo Cars is one of the most well-known and respected car brands in the world, with sales of 534,332 cars in 2016 in about 100 countries. Volvo Cars has been under the ownership of the Zhejiang Geely Holding (Geely Holding) of China since 2010. It formed part of the Swedish Volvo Group until 1999, when the company was bought by Ford Motor Company of the US. In 2010, Volvo Cars was acquired by Geely Holding.
As of December 2016, Volvo Cars had more than 31,000 employees worldwide. Volvo Cars’ head office, product development, marketing and administration functions are mainly located in Gothenburg, Sweden. Volvo Cars’ head office for China is located in Shanghai. The company’s main car production plants are located in Gothenburg (Sweden), Ghent (Belgium), Chengdu and Daqing (China), while engines are manufactured in Skövde (Sweden) and Zhangjiakou (China), and body components in Olofström (Sweden).