Volvo Cars is een samenwerking aangegaan met Amazon zodat Amerikaanse Volvo-rijders hun pakketje van de webwinkel in de auto kunnen laten bezorgen. Hiermee breidt Volvo de online connected services van de Volvo On Call-app uit. De pakketbezorging ‘in-car delivery’, is direct beschikbaar in maar liefst 37 Amerikaanse steden en zal snel verder uitbreiden. Miljoenen Amazon Prime-leden kunnen gebruikmaken van deze service, evenals de meerderheid van alle Volvo-rijders in Amerika.
“Het verder verbeteren van de klantbeleving staat bij ons centraal, ook digitaal. We verwachten dat veel mensen het waarderen als ze een pakketje veilig en betrouwbaar in hun eigen Volvo kunnen laten bezorgen. Deze combinatie van auto en e-commerce is de nieuwste trend waarmee wij vooroplopen”, aldus Atif Rafiq, Chief Digital Officer bij Volvo Cars.
Het laten bezorgen gaat heel gemakkelijk. Volvo-rijders hoeven alleen de Amazon Key App te downloaden en hun Amazon-account te linken met hun Volvo On Call-account. Wanneer vervolgens de bezorgingslocatie is geregistreerd, kan het shoppen op Amazon.com beginnen. Bij het afronden van de bestelling hoeft de klant alleen nog de bezorgingsoptie ‘In-Car’ aan te vinken. Hij of zij ontvangt een melding van de Amazon Key- en Volvo On Call-app wanneer het pakketje op het punt staat te worden bezorgd.
Lees hieronder het volledige Engelstalige persbericht:
The collaboration represents a considerable scaling-up and maturing of Volvo’s digital consumer services via the Volvo On Call service platform, available via an easy-to-use app on your smartphone. These and other services will change the way Volvo customers interact with their car.
The service is available now across 37 cities and surrounding areas in the United States, with more cities rolling out over time. The service is available to millions of Amazon Prime members and the majority of all Volvo owners in the country.
“Simplifying the customer experience is central to Volvo’s digital vision. Receiving a package securely and reliably in your car, without you having to be there, is something we think many people will appreciate. This mix of car and commerce is starting the next wave of innovation and we intend to be at the forefront,” said Atif Rafiq, chief digital officer at Volvo Cars.
The in-car delivery service is easy and convenient. Customers download the Amazon Key App and link their Amazon account with their Volvo On Call account. Once setup is complete and a delivery location is registered, customers can shop on Amazon.com and select the “In-Car” delivery option at checkout.
The Amazon Key and Volvo On Call apps will notify customers when the delivery is about to happen. On the day of delivery, customers should park within range of their delivery address and a delivery driver will deliver the package during the scheduled time window. Customers will be notified when the delivery is completed and the car is safely locked.
“We’re excited to partner with Volvo Cars to bring Amazon Key in-car delivery to our customers across the U.S. Starting today, Prime members can order tens of millions of items sold on Amazon.com and have them delivered to their car, at no extra cost,” said Peter Larsen, Vice President of Delivery Technology, Amazon. “With Amazon Key In-Car, we’re fuelling another convenient and secure way to get packages to our customers—and we know our customers are going to love it.”
“We have offered in-car delivery in Europe since 2015 through programs in the Nordics and Switzerland, and we believe that receiving packages should be as easy and convenient as ordering them online,” said Anders Tylman-Mikiewicz, vice president of consumer connectivity services at Volvo Cars.
In-car delivery is one of several digital consumer services offered by Volvo via the Volvo On Call platform. Volvo owners can already send calendar-based navigation destinations directly to their car, find nearby fuel stations and even get help finding their car in large car parks or on unfamiliar city streets.
Volvo also offers its digital key technology for car-sharing feature in selected markets, enabled via Volvo On Call. The platform allows Volvo XC40 owners to easily share their car with family and friends without having to hand over a physical key.
Volvo On Call was the first mobile connected car platform when it launched and is currently available in around 50 countries, covering over 90 per cent of Volvo Cars’ global sales.
To check eligibility and to sign up for Amazon Key In-Car, visit www.amazon.com/keyincar.
Volvo Car Group in 2017
For the 2017 financial year, Volvo Car Group recorded an operating profit of 14,061 MSEK (11,014 MSEK in 2016). Revenue over the period amounted to 210,912 MSEK (180,902 MSEK). For the full year 2017, global sales reached a record 571,577 cars, an increase of 7.0 per cent versus 2016. The results underline the comprehensive transformation of Volvo Cars’ finances and operations in recent years, positioning the company for its next growth phase.
About Volvo Car Group
Volvo has been in operation since 1927. Today, Volvo Cars is one of the most well-known and respected car brands in the world with sales of 571,577 cars in 2017 in about 100 countries. Volvo Cars has been under the ownership of the Zhejiang Geely Holding (Geely Holding) of China since 2010. It formed part of the Swedish Volvo Group until 1999, when the company was bought by Ford Motor Company of the US. In 2010, Volvo Cars was acquired by Geely Holding.
In 2017, Volvo Cars employed on average approximately 38,000 (30,400) full-time employees. Volvo Cars head office, product development, marketing and administration functions are mainly located in Gothenburg, Sweden. Volvo Cars head office for China is located in Shanghai. The company’s main car production plants are located in Gothenburg (Sweden), Ghent (Belgium), Chengdu and Daqing (China), while engines are manufactured in Skövde (Sweden) and Zhangjiakou (China) and body components in Olofström (Sweden).