Tony Do and Justin Lam win Service & Repair category in International VISTA competition
RICHMOND HILL, ON. (June 30th, 2016.) Jim Pattison Volvo of North Vancouver technicians Tony Do and Justin Lam were recently announced the winners of the Volvo International Service Technician Award (VISTA) in the category of Service & Repair. The team from North Vancouver competed against 40 teams from Volvo markets around the world.
VISTA is a biennial customer service training competition that includes competitors from Volvo retailers in markets all over the world. Participants compete in two categories: Service & Repair, and Body Repair. The 2016 competition focused on teamwork, workshop efficiency and, in turn, achieving customer satisfaction.
“We were thrilled to hear Tony and Justin were awarded top honours in the Service & Repair category at VISTA 2016,” said Carol Kitchen, Vice President of Customer Service, Volvo Car Canada Ltd. “This award illustrates our confidence in the Volvo Canada retailer service staff and their dedication to strive to achieve customer satisfaction through analysis and efficiency on a daily basis.”
In North America, the 2016 VISTA competition started with local training rounds and semi-final testing to determine the top five teams to represent Canada in the North America finals, held in Rockleigh, New Jersey in April 2016. The top team from Canada, as well as the top team from the United States were then invited to participate in the Global VISTA competition in Gothenburg, Sweden to determine the top service team.
About Volvo Car Canada
Volvo Car Canada Ltd. is part of the Volvo Car Group of Gothenburg, Sweden. The company provides marketing, sales, parts, service, technology and training support to the 36 Volvo automobile retailers across the country. The S60, S80, V60, XC60 & XC90 are among vehicles that have been awarded the prestigious new Top Safety Pick+ by IIHS (Insurance Institute for Highway Safety). Volvo Cars is committed to Vision 2020, our goal that no one shall be killed or seriously injured in a Volvo by the year 2020.
About Volvo Car Group
Volvo has been in operation since 1927. Today, Volvo Cars is one of the most well-known and respected car brands in the world with sales of 503,127 in 2015 in about 100 countries. Volvo Cars has been under the ownership of the Zhejiang Geely Holding (Geely Holding) of China since 2010. It formed part of the Swedish Volvo Group until 1999, when the company was bought by Ford Motor Company of the US. In 2010, Volvo Cars was acquired by Geely Holding.
As of December 2014, Volvo Cars had over 25,000 employees worldwide. Volvo Cars head office, product development, marketing and administration functions are mainly located in Gothenburg, Sweden. Volvo Cars head office for China is located in Shanghai. The company’s main car production plants are located in Gothenburg (Sweden), Ghent (Belgium) and Chengdu (China), while engines are manufactured in Skövde (Sweden) and Zhangjiakou (China) and body components in Olofström (Sweden).